Returns & Refunds

Full Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. Please include your order number so we can locate the purchase in our system.

To start a return, please email us at hello@therocketsurgeon.com.au with your order details and a description of the issue or reason for return.

Faulty, damaged, not as described, or wrong item sent:

• We'll usually cover the return postage and provide a prepaid return label if the item needs to be sent back
• We'll usually refund the full amount you paid to your original payment method
• Or we can send a replacement item (your choice)
• This is in addition to any manufacturer’s warranties and your rights under Australian Consumer Law (ACL)

Change of mind (inc. incorrect item ordered):

• We're usually happy to accept it, but you'll need to cover the return shipping costs
• We can usually provide a prepaid return label and deduct the cost from the credit owed
• We will provide a store credit for all change of mind refunds, in the form of a gift card
• If the item is returned damaged or in a condition that prevents resale as new, we may deduct a restocking fee or reduce the store credit accordingly (will be assessed after inspection)

You can always contact us with any return questions at hello@therocketsurgeon.com.au

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right.

Change of Mind Exceptions

Some types of items cannot be returned for change of mind:

• Hazardous materials or flammable liquids (e.g. spray paint, some lubes, aerosols)
• Perishable goods (e.g. food, energy bars, gels)
• Custom products (e.g. special orders, personalised items)
• Personal care goods (e.g. chamois cream)
• Items that have been used or fitted to a bike
• Gift cards

If you have questions about a specific item, please get in touch.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition you received it—unused or unworn, with tags, and in its original packaging.

International Returns

If a shipment is refused due to unpaid customs charges, the original shipping cost and any return fees may be deducted from the store credit or refund owed.

Refund Processing

We’ll notify you once we’ve received and inspected your return and let you know if the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method, normally within 10 business days (usually much quicker). Please remember it may take some time for your bank or credit card company to process and post the refund to your account.