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Workshop Policies

Quick Summary

  • We usually aim for a 24-hour turnaround, parts and additional work pending
  • If a job is likely to go more than 10% over the quote, we’ll get in touch before going ahead
  • Completed bikes left longer than 4 weeks may attract a $20 per week storage fee
  • Please do not bring e-bike batteries into the workshop unless we have specifically asked for them
  • E-bike batteries generally cannot be left with us overnight
  • We generally cannot accept e-bikes where the battery cannot be removed

Turnaround Time

We love same day servicing, and are happy to accommodate your needs where we can.

Generally, unless previously agreed, we aim for a 24-hour turnaround, parts and additional work pending.

If you have an appointment and need your bike finished within a set timeframe, please let us know when you drop it off. We can usually make this work, and will figure it out with you in person.

Quotes and Estimates

We aim to accurately quote a price when your bike is dropped off. If we can’t do this straight away, we’ll assess it as soon as possible and get in touch.

Our general margin for error is 10% — that is, if the final bill is likely to be more than 10% above the quote, we will get in touch with you for approval before proceeding.

Bike storage

We’re a small shop, so we appreciate you picking up your completed bike as soon as you can.

Generally, any completed bike left longer than 4 weeks without prior approval will attract a $20 per week storage fee.

E-bikes & Batteries

For safety and insurance reasons, we have strict limits around e-bike batteries in the workshop.

If you have any questions about this policy, please get in touch with us.


  • We do not offer battery storage, battery charging, battery rebuilding, or battery disposal
  • Batteries are only accepted for the minimum practical time when genuinely required for electrical diagnosis, testing, setup, or handover
  • Batteries must be removed from the premises as soon as the job allows, and are generally not permitted to stay onsite overnight
  • We may refuse to accept any e-bike or battery at our discretion
  • We generally cannot accept e-bikes where the battery cannot be removed
  • Batteries for conversion kits may pass through the store as part of a sale or installation, but we do not keep them onsite as long-term stock

Please do not bring an e-bike battery into the workshop unless we have specifically asked for it.

Batteries generally cannot be left with us overnight and will need to be collected before close of business.

A few examples

  • Flat tyre on an e-bike with a removable battery: we can generally do the repair (see below for accepted bikes), but you’ll need to take the battery with you unless we specifically need it.
  • General service or electrical repair (such as firmware updates or electrical diagnosis): we can keep it while servicing the bike, but it will need to be collected before close of business.
  • E-bike with a non-removable battery for any repair: we generally cannot accept these, as the battery cannot be separated from the bike while it is onsite.

What kind of e-bikes do we work on?

As a general guide, we work on e-bikes that are essentially bicycles with electric assistance. We generally do not work on e-mopeds, e-scooters, or e-motorbikes.

✓ Generally Yes

  • ✓Pedal-assist e-bikes
  • ✓Conversion-kit bicycles
  • ✓Electric cargo bikes
  • ✓Bicycle-style e-bikes with normal bicycle components
  • ✓E-bikes with removable batteries
Example of an e-bike we generally work on
Mass-produced e-bike (with bicycle components and removable battery)
Example of an e-bike we generally work on
Conversion kit e-bike (with bicycle components and removable battery)
Example of an e-bike we generally work on
Fat tyre e-bikes (with bicycle components and removable battery)
Example of an e-bike we generally work on
People mover cargo e-bikes (with bicycle components and removable battery)
Example of an e-bike we generally work on
Long-tail cargo bikes (with bicycle components and removable battery)
Example of an e-bike we generally work on
Mass-produced basic e-bikes (with bicycle components and removable battery)

× Generally No

  • ×E-mopeds and e-scooters
  • ×High-powered e-motorbikes
  • ×E-bikes with non-removable batteries
  • ×Vehicles with motorcycle/moped-style brakes
Example of an electric vehicle we generally do not work on
Vehicles with moped/motorbike style parts (brakes in particular)
Example of an electric vehicle we generally do not work on
E-bikes where battery cannot be removed without tools
Example of an electric vehicle we generally do not work on
High-powered e-motorbikes
Example of an electric vehicle we generally do not work on
E-mopeds
Example of an electric vehicle we generally do not work on
E-scooters

If you’re not sure which category your bike falls into, please get in touch before bringing it in.

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